Excellence in Customer Service

Excellence in Customer ServiceExcellence in Customer ServiceEXCELLENCE IN CUSTOMER SERVICE100% of managers say their employees have strong customer service skills95% of workers feel their own abilities are strongCustomer service training provided by companies54% Tuition reimbursement for off-site courses/seminars53% Online courses52% On-site workshops/brown-bag sessions led by an instructor47% Books/other reference materials15% None of these(Multiple responses permitted.)The top benefit of having employees with strong customer service skills, according to managers45% Effective herausforderung solving38% Increased customer/client satisfaction17% Better collaboration